Privacy Policy
Last updated: 10 October 2026
This policy explains what information FlyThru collects when you order at a restaurant that uses FlyThru, use FlyThru Rewards, or use the FlyThru Pager — on the web or in the FlyThru iPhone app and App Clip — why we collect it, who we share it with, and the choices you have.
1. Who we are
FlyThru is a service of Aipathos (ALBARAA MOHAMMED ALSHALAN Company For IT Systems, Commercial Registration 7043393458), based in the Kingdom of Saudi Arabia. Restaurants use FlyThru to take orders by voice or touch, run loyalty programs, and let customers know when an order is ready. Questions about this policy: support@aipathos.com.
2. Information we collect
- Mobile number and sign-in codes. To sign in you give us your Saudi mobile number, and we send you a 6-digit code by text message. We store the code only in scrambled (hashed) form, and it expires after 5 minutes. Once you sign in, you stay signed in on that device for up to 90 days.
- Rewards. For each restaurant whose loyalty program you take part in: your points, stamps, cashback balance, level, gifts and vouchers, and a history of what you earned and used. If you choose to add your birthday, we keep the day and month only (no year) and use it for birthday gifts.
- Name and gender. If you give them when you sign up, we keep the name and gender you entered on your account. The restaurants whose rewards you join can see them, to greet you and choose offers for you.
- Orders. What you order, prices, payment status, your order number, and the restaurant and branch. When you are signed in, your orders are linked to your account so you can see your history and earn rewards. For curbside pickup you may give your car colour, model and parking spot so staff can find you. If you ask for a copy of your tax invoice by email, we use the email address you enter to send it.
- Your voice, when you order by voice. Your speech is sent to an AI voice service (see section 4) so it can understand your order and answer you. Audio is sent only while you press and hold the talk button. Recordings of the ordering conversation may be kept for quality assurance, order accuracy and resolving disputes. Before we store a customer's voice, we anonymize it: the voice is altered so it no longer sounds like you, while the words stay understandable.
- Pager notifications. If you use the FlyThru Pager, we store a notification token for your device (on iPhone, an Apple push token and a Live Activity token; in a browser, a web push subscription) so we can tell you when your order is ready. The pager opens from a link for that order and is not tied to your FlyThru account.
- Device and diagnostic information. To keep ordering reliable we record technical details of an ordering session, such as device and browser type, screen size, timings, errors, connection and microphone quality, and a hashed (not raw) IP address.
We do not collect your location, your contacts, or advertising identifiers.
3. How we use it
- To take your order, send it to the restaurant, and process payment.
- To sign you in and keep your rewards together across your devices.
- To run each restaurant's loyalty program: earning, using and expiring rewards under that program's rules.
- To tell you when your order is ready, if you use the pager.
- For quality assurance, fixing problems, preventing abuse and fraud, and improving FlyThru.
4. Who we share it with
- The restaurant you order from. Your order details (items, notes, curbside details and payment status) go to the restaurant and its point-of-sale system — for example Foodics, or another ordering system the restaurant uses — so it can prepare your order.
- Google (Gemini). When you order by voice, your voice and the conversation are processed by Google's Gemini AI to understand your order and speak back to you.
- xAI (Grok). If Google's service has a problem during your order, the conversation may switch to xAI's Grok voice AI as a backup, which processes it the same way.
- Paymob. If you pay online, you enter your card or Apple Pay details directly with Paymob, our payment provider. FlyThru never receives or stores your full card number or security code. We receive the payment result and may keep the card type, brand and last four digits that Paymob returns. Apple Pay contact details go straight to Paymob and are not stored by us.
- Providers that run FlyThru for us. Hosting, database and network providers (such as Vercel, Hostinger, Supabase and Cloudflare), our messaging provider for sign-in codes, email delivery for invoices you request, and Apple and web-browser push services for pager notifications. They process data only to provide their service to us.
- When the law requires it. We may disclose information to comply with a legal obligation or a lawful request from authorities.
We do not sell your personal data. We do not show ads, and we do not use your data to track you across other companies' apps or websites.
Some of these providers store or process data outside the Kingdom of Saudi Arabia.
5. How long we keep it
- Sign-in codes expire after 5 minutes.
- Voice recordings are deleted automatically after 60 days. A recording our team marks for a quality review may be kept longer, until that mark is removed.
- Your account and rewards are kept while your account is open (see section 6).
- Restaurants keep records of the orders you placed for their accounting and tax obligations.
6. Deleting your account
In the FlyThru app, tap Account, then Delete account, and confirm. You are signed out, and your phone number and your points, stamps and gifts at every restaurant are removed from FlyThru. Restaurants keep their own receipts for past orders, without your number. This cannot be undone.
You can also email support@aipathos.com and ask us to delete your account. Tell us the mobile number on the account; we may ask you to confirm it is yours.
7. Your choices and rights
- You can ask us for a copy of your information, or to correct or delete it, by emailing support@aipathos.com.
- You can turn off microphone access and order by touch instead.
- You can turn off notifications in your device settings; the pager still works while its screen is open.
- Adding your name, gender and birthday is optional on the FlyThru website.
8. Changes to this policy
If we change this policy, we will post the new version on this page and update the date at the top.
9. Contact us
Email support@aipathos.com, or see Help and support.