Help and support
Last updated: 10 October 2026
Help with FlyThru ordering, FlyThru Rewards and the FlyThru Pager.
Contact us
Message us and we'll get back to you. To help us help you faster, include your mobile number, and the restaurant and order number if your question is about an order.
For a problem with the food itself or how an order was prepared, you can also speak to the restaurant directly.
Frequently asked questions
How do I sign in?
In the FlyThru app: enter your Saudi mobile number, then type the 6-digit code we text you. When ordering on the web: tap the account icon at the top of the screen and do the same.
No code? Check the number, wait for the resend timer, then tap Resend code. If you have asked for several codes, wait a while before trying again. Codes expire after 5 minutes.
Why don't I see a restaurant in the app?
- A restaurant appears after you order there with FlyThru while signed in with the same mobile number.
- Only restaurants running an active FlyThru loyalty program are shown.
- If you signed in with a different number when you ordered, sign in with that number to see those rewards.
How do I use my rewards?
Use your rewards when you order: ask the FlyThru assistant, or pick them at checkout. Rewards from a restaurant work only at that restaurant. Each restaurant sets how its rewards are earned, what they are worth and when they expire — open the restaurant in the app to see its rules and your balance.
How does the pager work?
Order at a FlyThru table or counter, then open the pager from your receipt. It shows your order number and buzzes the moment your order is ready, so you can collect it at the counter.
Allow notifications to be alerted even with your phone locked. If notifications are off, keep the pager screen open.
How do I delete my account?
In the FlyThru app, tap Account, then Delete account, and confirm. Your phone number and your points, stamps and gifts at every restaurant are removed, and this cannot be undone. You can also email support@aipathos.com with the mobile number on your account.
Is my voice recorded?
When you order by voice, the conversation may be recorded for quality and order accuracy. Customer voices are anonymized before they are stored. Details are in our Privacy Policy.